We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you.
To help us respond to you faster, please only send one email per inquiry.
You can easily edit your order at any time as long as it is done before the order is fulfilled. Our warehouse staff fulfills orders quickly. We will try our very best to accommodate edit requests, however, we cannot guarantee them.
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.
Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please Email UsASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Will I be charged for Customs and Taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we sincerely apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.
Please see our Returns Policyfor when these might be applicable to shipping situations.
You can easily edit or cancel your order at any time as long as it is done before the order is fulfilled. Our warehouse staff fulfills orders quickly. We will try our very best to accommodate cancellation requests, however, we cannot guarantee them.
If you need help with the order, please email us at Contact Us for further assistance.